Privacy policy

The privacy policy of Viajar-Italia outlines the information we gather, what we do with that information, the protection of your personal information, and the use of cookies.

Viajar-Italia (“we”, “us”, or “our”) is committed to preserving and respecting the privacy of your personal information. Our business address is:

NE2 2SU 35A St George’s Terrace, Newcastle Upon Tyne, Tyne And Wear

This privacy policy explains why and how we gather and handle personal data, as well as the rights of individuals. It applies to personal information submitted to us by both persons and third parties. We may use the personal information you supply for the reasons outlined in this privacy statement or as disclosed prior to data collection.

Viajar-Italia owns and operates the website

Personal Data

Personal data is defined as “any information relating to an identifiable individual (‘data subject’); by regard to an identifier such as a name, an identification number, location data, or an online identification or to one or more factors that are specific to the physical, physiological, hereditary, intellectual, economic, cultural, or social identity of that natural person.”

Who is the Data Administrator?

A Data Controller is the person or entity who manages and is responsible for maintaining and using personal data in paper or electronic files. We are the data controller in accordance with applicable data protection laws and regulations.

Legal Procedure

Article 6 of the GDPR outlines the permissible basis for processing. At least one of the following must be met whenever personal information is processed:

(a) Approval: You have granted Viajar-Italia explicit consent to handle your personal data for a specified purpose.

(b) Contract: The processing is essential for a contract you have with Viajar-Italia, which has requested that you take certain measures prior to forming a contract.

The processing is required for Viajar-Italia to comply with the legislation (not including contractual obligations).

(d) Vital interests: the processing is essential to safeguard the life of an individual.

(e) Public task: the processing is essential for Viajar-Italia to carry out a task in the public interest or for the performance of its official responsibilities, and the task or function has a clear legal foundation.

(f) Legitimate interests: the processing is essential for Viajar-or Italia’s a third party’s legitimate purposes, unless there is a compelling basis to safeguard the individual’s personal data that outweighs these legitimate interests.

What are your rights regarding your personal information?

  • The right of entry
  • The right to correct an error.
  • The right to be forgotten or the right to be erased.
  • The right to processing limitation
  • The right to knowledge.
  • The right to transfer data.
  • The right of protest
  • The right to not be subject to a completely automated judgement.

In accordance with the Act and the GDPR, you may request a copy of the information we maintain on you, as well as corrections to this information if it is inaccurate or out of date. Please write to Simon Buchanan, the Data Protection Officer (DPO), or send an email to [email protected].

We may gather the following data from you:

  • We may gather your personal information via the following methods:
  • When you contact us by telephone or e-mail to inquire about our services;
  • Recruitment and employment, including agencies, vendors, and independent professionals;
  • When you have given to us through any means, direct or indirect;
  • By utilising Cookies on our website (please check the section on Cookies below);
  • By requesting publications and other marketing items;
  • In response to your request for information on our services and relevant subjects and activities;
  • Through your event registration;
  • By your contacting us with questions and feedback;
  • Through the purchase of tickets;
  • By volunteering and attending events;

If you are a relative of our employees or clients, we may get your information in this capacity. If you do one of the aforementioned actions, we may collect and handle your personal information, including:

  • Your name, address, email, and other contact data;
  • If you have contacted us, we will keep a record of your correspondence.
  • Health records;
  • safeguarded qualities;
  • Disclosure and Exclusion Service clearance data
  • Donation background;
  • monetary information;
  • Specifics of your website visit;
  • Multimedia files include images and video;

Membership and Activities

We provide services to both people and organisations. The precise data stored will depend on the services offered.

We may collect and handle personal information in order to comply with contractual or operational obligations when we connect with individuals. We request that individuals supply just the minimum amount of personal information necessary for us to meet our contractual or operational obligations.

Why is data processed?

When data is gathered for membership and/or events, it is utilised for the following purposes:

Providing you with services. Data is handled in line with the purpose for which it was obtained, which may be confirmed in written documentation provided prior to any data processing taking place. We provide a variety of membership advantages and cycling events, and the many reasons we may handle your data are as follows:

To operate and administer our company and services, we may collect and process personally identifiable information. This may involve (but is not limited to) managing customer relationships, hosting events, administering client-facing software, and maintaining internal operational processes.

Occasionally, Viajar-Italia may be forced to collect and process personal information in order to comply with regulatory, legal, or ethical standards. This may involve (but is not limited to) confirming an individual’s identification.

How long do we retain data?

We maintain the personal data we process for as long as it is deemed necessary for the purpose(s) for which it was obtained; there may be instances when extended storage is required, but this is often for legal reasons.

Customers of our website

When individuals visit our website, personal information is gathered through automatic tracking as well as interaction with various forms on the website or apps (collectively referred to as the websites).

When individuals fill out forms on our websites or otherwise contact with us, we may gather their personal information. This includes information submitted while registering to use our websites, subscribing to our service, or submitting an inquiry.

Please see our Cookie Policy for further details.

Sharing personal data

We will only disclose personal information when legally authorised to do so. When we exchange data with third parties, we use contractual safeguards and security systems to ensure compliance with our data protection, confidentiality, and security requirements.

On occasion, we may receive requests from third parties having the capacity to demand disclosure of personal data, such as to verify our compliance with relevant laws and regulations, to investigate a suspected crime, or to establish, exercise, or defend legal rights. We will only comply with requests for personal information where authorised to do so by relevant law or regulation.

Viajar-Italia may employ profiling and filtering techniques to provide relevant communications and improve the membership experience. Profiling can help us focus our resources more precisely by providing us with a better understanding of our members’ backgrounds and enabling us to develop connections that are tailored to their giving interests and ability.

To do this, we may utilise additional external data sources, such as telephone lookups through well chosen external organisations. This is to grow and improve the information we hold about you and to ensure that Viajar-Italia is using the most current contact information. This may involve receiving information on changes to your residence, date of birth, telephone numbers, and other contact information, information regarding your wealth, and consumption and demographic data supplied by the geodemographic tool MOSAIC. It may also contain information from public records and other publicly accessible sources, such as Companies House, newspapers, and periodicals.

Under the guise of a legitimate interest, we may contact you by telephone and mail for direct marketing campaigns based on mailing and telephone. If you are registered with the Telephone Preference Service (TPS) or the Mail Preference Service (MPS), we will not contact you unless you have opted in to receive calls or mailings from us.

If you are on the Telephone Preference Service (TPS) or Mail Preference Service (MPS), you may still receive other types of calls or mailings from us as long as they are not for marketing purposes and are administrative in nature, such as checking your direct debit authority or Gift Aid status, greet calls and thank you calls or mailings.

We outsource a portion of our telephone calling and mailing operations, but only to carefully selected organisations who operate in a manner that is compatible with Viajar-Italia.

Where we save your private information:

The data we gather from you will be processed on servers located in the United Kingdom. It may also be handled by companies operating inside the EEA that Viajar-Italia has authorised to do so.

If Personal Data is transferred outside of the United Kingdom or the European Economic Area to a country without a recognised adequacy rating, Viajar-Italia will obtain the data subject’s consent prior to processing the data. Where the Processor’s Binding Corporate Rules provide that the data would be treated in conformity with GDPR, consent will not be sought.

Websites not operated by

Links to and from the websites of our partner networks, advertisers, and affiliates may occasionally appear on our website. If you follow a link to one of these websites, please be aware that these websites have their own privacy policies and that we are not responsible for or liable for these policies. Please review their privacy policies before submitting any personal information to these websites.


For more information about your rights and how to file a complaint with the ICO, please visit

Contact details

Office of the Information Commissioner

Tel: 0303 123 11111 (local rate)

Subject Access Requests

Data subjects who are aware that Viajar-Italia processes their personal data may submit a Subject Access Request. Viajar-Italia will reply in accordance with GDPR guidelines (30 days from verification).

The initial SAR request is provided at no cost. Viajar-Italia has the right to impose a “fair fee” for any further requests considered clearly unnecessary, exorbitant, or repeated. Viajar-Italia may additionally add two months to the response time for requests that are difficult or frequent. If so, the individual will be notified within one month of the first request. Download the Subject Access Request Form by following the link provided below.

Changes to the privacy statement

This privacy policy will be updated on the internet. The privacy statement was last updated on September 30, 2021.